Reusable Makeup Remover Pads - JoJo Glow - FAQs


Are you cruelty free and vegan ?

YES! We are certified cruelty free and vegan. 

 

Can I sell the products on my own site?

We will need to be contacted before you sell our products. If you are interested in stocking our products then please contact info@jojoglow.co.uk 

 

How do I apply a discount code to my order?

You can apply this before you confirm your order. 

  

Do I need to use cleanser with my pads? What about mascara and heavy eyeliner?

The pads can be used with cleanser as part of your general routine. But, there is no need to use cleanser for makeup removal. If you have very stubborn product around the eyes we recommend you hold a drenched pad over the area for a few seconds before wiping away. 

  

How can I cancel my order?

We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. You can send an email to info@jojoglow.co.uk and we'll always try our best, however there are no guarantees. 

 

Are your microfibre pads eyelash extension friendly? 

Yes they are brilliant for eyelash extensions. The fibres are super soft and chemical free.  

 

How many times can I use my face pads?

If you take care of them they will last up to 200 washes.

 

How do I care for my pads?

You can wash them in-between uses with soap and hot water. We recommend you machine wash them one a week. Once washed leave out to dry (which doesn't take long!) We recommend you don't use fabric conditioner, this can leave a coating on the fibres which will reduce the effectiveness. You can machine dry the pads but they might loose slight shape. Please see label for washing and drying instructions. 

 

How can I collaborate with JoJo Glow?

Please contact us and we can send you more info info@jojoglow.co.uk

 

How can I be on your stock list?

We would love to hear from you. Please contact us if you are interested in stocking our products info@jojoglow.co.uk